1. Introduction
At ICT SH.P.K. (ICT.al), privacy and the protection of personal data are important to the way we run our business.
This Privacy Policy explains how we collect, use, process and protect the personal information of visitors to our website, prospective clients, existing clients and anyone who communicates with us.
Personal data is processed in accordance with the legislation in force in the Republic of Albania, in particular Law No. 124/2024 “On the Protection of Personal Data”, as well as other applicable laws and sub-legal acts.
By visiting our website or contacting us through our communication channels, you acknowledge how your data is handled under this policy.
2. About the company
- Legal name
- ICT SH.P.K.
- Trading name
- ICT.al
ICT SH.P.K. is a company operating in information technology, software development and digital marketing.
Our work includes websites, mobile applications, online stores, software systems, automations, chatbots, IT services, hosting, domains, SEO, digital marketing, branding, graphic design and other digital services.
For the purposes of this policy, ICT SH.P.K. is referred to as “ICT”, “we”, “the company” or “ICT.al”.
Contact details:
3. What information do we collect?
We collect only the information necessary to communicate with you, understand your requests and provide our services.
3.1. Information provided through the contact form
When you use the contact form on ict.al, we may ask for information such as:
- Full name.
- Email address.
- Phone number, if required.
- Company or organisation name, if necessary.
- The content of your message or request.
This information is used to understand your request and reply to you.
3.2. Information provided through direct communication
If you contact us by email, phone or WhatsApp, we may process the information you give us voluntarily during the conversation.
This may include your name, contact details, information about your business and the details of the project or service you are asking about.
3.3. Technical information
When you use our website, the server or technical infrastructure may process the minimal technical information needed to keep the site working and secure.
This may include technical data from server requests, such as IP address, the date and time of access, or information about technical errors.
We do not use this data to create personal profiles or to track your activity for advertising purposes.
4. How does our contact form work?
The contact form on ict.al is developed and managed by ICT SH.P.K. itself.
When you complete and submit the form:
- The information you enter is processed temporarily by the form system.
- The data is held temporarily in cache during processing and delivery.
- The message is sent to our official email address for handling requests.
- Once delivery is complete, the temporary form data is deleted from the cache.
The form does not use a database to store submitted requests, and ICT does not keep a separate archive of forms through this website.
The message you send may remain in the administrative email inbox so that we can review your request and reply to you.
Important: deleting the temporary data from the cache does not mean the email sent is automatically deleted from the recipient’s inbox.
6. What do we use your data for?
Personal information is used only for purposes connected with our business and services.
Specifically, data may be used to:
- Respond to your questions and requests.
- Prepare offers and proposals for projects.
- Understand your technology and business needs.
- Communicate with you about the services you request.
- Establish and manage client relationships.
- Provide assistance and technical support.
- Meet contractual and legal obligations.
- Protect our systems from unauthorised use and abuse.
ICT does not use information collected through the contact form to build advertising lists or send you unsolicited promotional communications.
7. Legal basis for processing
Personal data is processed on the legal bases set out in the legislation in force, according to the nature of your request and our relationship with you.
These may include:
- Your request
- To review and reply to a request you send us.
- Contractual relationship
- To prepare or perform a service agreement.
- Legal obligation
- To meet obligations arising from legislation.
- Legitimate interest
- To manage our business, communicate with clients and protect our systems, while respecting your rights.
- Consent
- Where processing requires your consent.
Where processing is based on your consent, you may withdraw it at any time.
9. Data retention
ICT applies the principle of minimising the retention of personal data.
Contact form data is processed temporarily in cache while the message is being sent and is deleted once the process is complete.
We do not use a database to store contact forms or to create an archive of them on ict.al.
Messages you send may remain in the administrative email for as long as needed to handle your request, communicate with you or meet the relevant obligations.
If a contractual relationship is established, we may retain the relevant documentation for the period required by the legislation in force.
10. Information security
The protection of personal data is a priority for ICT SH.P.K.
We take appropriate technical and organisational measures to protect information against unauthorised access, loss, alteration, disclosure or misuse.
Security measures may include:
- Access control on administrative systems.
- Protection of electronic communications.
- Security of the website infrastructure.
- Limiting access to personal information.
- Maintenance and updating of systems.
- Measures to identify and handle security incidents.
We aim to collect and process only the information necessary and to avoid unnecessary retention of personal data.
However, no electronic system can guarantee absolute security.
11. Your rights
In accordance with Law No. 124/2024 “On the Protection of Personal Data”, you have rights regarding your personal information.
These include:
- Right to information
- To be informed how and why your data is processed.
- Right of access
- To request information on whether we process your data and to receive a copy of it.
- Right to rectification
- To request correction of inaccurate data or completion of incomplete data.
- Right to erasure
- To request deletion of your data in the cases provided by law.
- Right to restriction
- To request restriction of processing in certain circumstances.
- Right to data portability
- To request transfer of your data under the conditions and in the format provided by law.
- Right to object
- To object to processing in the cases permitted by legislation.
- Right to withdraw consent
- Where processing is based on your consent, you may withdraw it at any time.
- Right to lodge a complaint
- To file a complaint with the competent authority for personal data protection in Albania.
The exercise of these rights is subject to the conditions and limitations set out in the legislation in force.
12. How can you request access, correction or deletion?
If you would like information about your personal data, or to request its correction or deletion, you can contact us at:
To protect your privacy, we may ask you for reasonable information to verify your identity before reviewing your request.
We will handle your request within the deadlines set by the legislation in force.
13. Children’s privacy
ict.al is not specifically intended to collect personal data from children.
Where the processing of a minor’s personal data requires the consent of a parent or legal guardian, we will comply with the requirements of the legislation in force.
14. Links to external websites
Our website may contain links to other websites or communication platforms.
These sites have their own privacy policies and practices, which are independent of ICT SH.P.K.
We recommend that you read the relevant privacy policies when you visit other websites.
15. Changes to this policy
ICT SH.P.K. reserves the right to change or update this Privacy Policy at any time where necessary due to legal, technological or organisational changes.
Any change will be published on this page together with the update date.
We recommend that you check this page periodically to stay informed about how we protect your personal data.
16. Contact
For any question, request or concern regarding this Privacy Policy and the processing of personal data, you can contact ICT SH.P.K. through:
- ICT SH.P.K.
- ICT.al
We are committed to handling your information responsibly, transparently and with respect.